Our Courses For

Social Services

Social Services

The Social Services industry can greatly benefit from physical and mental health first aid training provided by Madeleys First Aid Plus. Here are the reasons why:

  1. Dealing with Vulnerable Populations: Social services professionals work with individuals and families who may be experiencing various challenges, such as poverty, abuse, mental health issues, or substance abuse. This can take an emotional toll on workers, leading to compassion fatigue, secondary trauma, and burnout. Mental health first aid training equips professionals with the skills to recognise signs of distress in themselves and others, manage stress, and seek appropriate support.
  2. Emotional Support: Social services professionals are often the primary source of emotional support for their clients. This can involve listening to traumatic experiences, providing counselling, and helping individuals navigate challenging situations. Mental health first aid training enhances professionals' ability to provide empathetic support, practice active listening, and identify when further professional assistance is needed.
  3. Crisis Intervention: Social services professionals may encounter crisis situations, such as domestic violence incidents, child welfare emergencies, or mental health crises. Physical first aid training ensures that professionals are prepared to respond to emergencies, administer basic first aid, and provide immediate assistance until professional help arrives.
  4. Self-Care and Boundary Setting: Social services professionals frequently work in high-stress environments that require setting appropriate boundaries and practicing self-care. Physical and mental health first aid training emphasizes the importance of self-care strategies, stress management techniques, and maintaining healthy boundaries to prevent burnout and promote overall wellbeing.
  5. Complex Cases and Decision-Making: Social services professionals often face complex cases that require critical thinking, problem-solving, and decision-making. This can result in mental strain and emotional fatigue. Mental health first aid training equips professionals with tools to manage their mental wellbeing, cope with stress, and make sound decisions in challenging situations.
  6. Collaborative Support: Effective collaboration and communication among social services professionals are essential for providing comprehensive care and support to clients. Physical and mental health first aid training enhances teamwork, promotes effective communication, and fosters a supportive work environment where colleagues can recognize and support each other's physical and mental wellbeing.
  7. Trauma-Informed Care: Many individuals receiving social services have experienced trauma in their lives. Physical and mental health first aid training helps professionals understand the impact of trauma, recognise trauma triggers, and adopt a trauma-informed approach to service delivery that prioritizes safety, trust, and empowerment.

By providing physical and mental health first aid training, Madeleys First Aid Plus supports the Social Services industry in ensuring the wellbeing of its professionals. This leads to a more resilient workforce, improved client outcomes, and a positive work environment where individuals can fulfil their roles effectively while prioritising their own physical and mental health.

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Social Services

Our Courses

Voices of Trust and Success

I can’t believe how much I learned about mental health in just one day. The course is really interesting and very informative - Lou teaches in a way that enables plenty of interaction and discussion between the learners, breaking down any stigma people may have about talking about mental health issues. I now think very differently about how a person may be thinking or feeling, and I am mindful of their words and actions and how it could be a warning sign or a cry for help. Being a mental health first aider means I could make a difference to someone who is struggling. That is a massive and personal thing to me.

First Aid for Mental Health

Audrey Whyle, ArtShack

I have been singing her praises and we're already booked in for our First Aid at work and safeguarding training.

Safeguarding Children and Vulnerable People

Fearless Female Education Ltd

An excellent course that was informative and well taught. Louise did a brilliant job of explaining all areas of First Aid-what we needed to do and why which massively helped the learning experience and my ability to retain life saving information. I would highly recommend this course.

Emergency First Aid at Work

Katie Iles, The SeaChange Trust

From the start to finish Louise was informative, practical and interesting. With her extensive background and experience within the medical industry including A an E, she was able to pitch real scenarios at us regardless of the nature of our business or employment which made the whole day much more relevant. Very Highly recommended to anyone either refreshing or starting First Aid for the first time and I wouldn't hesitate to offer her and Madeleys First Aid Plus services to anyone who needs First Aid qualifications.

First Aid at Work

Phil Rowley, Rowley Racing

Louise came highly recommended for Mental Health First Aid training and after a chat with her, I quickly realised she was definitely the right fit for me and my team. Louise was efficient, patient (7 rather chatty women), friendly and tremendously knowledgable which made the course one of the best training sessions I have ever been on. We had a thoroughly enjoyable day and nearly three weeks later, we are still talking about the training and more importantly, putting it into practice. I feel fortunate to have found someone who understood our needs and could deliver so effectively to such a diverse team. Keeping everyone's interest and getting all of us engaged is no meant feat and Lou made it look easy.

First Aid for Mental Health

Fearless Female Education Ltd

I am more confident to help if ever needed, who knew there was a “best side” for the recovery position! Very good information regarding the use of the defib machine, I’d be confident to use it if ever needed!

First aid at Work

Enville Estates


Please contact us for any other questions.

I would like to invoice my course to my employer, how do I do this?

If you email me at madeleysfirstaidplus@gmail.com, I will send an invoice to your employer, but it must be paid in full prior to the course commencement date.

Where are the courses held?

The course may be held at our office, 64 High Street, Much Wenlock, TF13 6AE, or any venue of your own.

Can a course be held at my venue or place of work?

Yes, we can also hold courses at your venue depending on the number of delegates, or the course may be online.

Are there prerequisites to do a course?

No, not usually, however if it is a “bolt on” course, such as Forestry & Farming First Aid, you need to have an Emergency First Aid at Work course that is in date, the course information pdf will say if there is a prerequisite, or email us at madeleysfirstaidplus@gmail.com

When will I receive my joining instructions?

Joining instructions will be emailed to you a week before commencement of the course.

Do I have to pay a deposit for my course?

If booking online it is payable in full.  If booking a group at your own venue, there is a 50% deposit on booking, and payment in full prior to the commencement date.

What is the cancellation period prior to the start of the course?

In order to receive a refund, you must cancel within 48 hours prior to the course commencement date.

Will I be required to do any pre-course work?

Face to face courses do not generally require pre-course preparation, however the online courses require work prior to the date, which will be emailed to you following booking onto the course

What happens if I cancel/transfer my course place?

You can cancel or transfer up to 48 hours prior to the course commencement date

What support will I receive after my course?

We have aftercare following the course, which we will give details  to you during the course.

Trust 30 years of NHS experience.

Choose Madeley's First Aid Plus for expert medical knowledge, practical insights, and top-notch professionalism. Discover our adaptable training programs tailored to your needs.