Our Courses For

Emergency Services

Emergency Services

The Emergency Services industry, including professions such as paramedics, firefighters, and police officers, can greatly benefit from physical and mental health first aid training provided by Madeleys First Aid Plus. Here are the reasons why:

  1. High-Risk and Physically Demanding Work: The nature of emergency services involves responding to life-threatening situations, hazardous environments, and physically demanding tasks. Physical first aid training equips emergency services personnel with the necessary skills to provide immediate medical assistance, manage trauma, and respond effectively to injuries or accidents.
  2. Critical Incident Stress: Emergency services professionals frequently encounter critical incidents that can have a profound emotional impact. These experiences can lead to post-traumatic stress disorder (PTSD), depression, anxiety, and other mental health challenges. Mental health first aid training prepares individuals to recognize the signs of mental distress in themselves and their colleagues, promote early intervention, and provide support and referrals to appropriate resources.
  3. High-Stress and Traumatic Environments: The emergency services industry involves exposure to high-stress and traumatic events on a regular basis. This constant exposure can lead to cumulative stress, compassion fatigue, and burnout. Mental health first aid training provides strategies for managing stress, building resilience, and practicing self-care to protect the mental wellbeing of emergency services personnel.
  4. Decision-Making Under Pressure: Emergency services professionals often face situations where quick decision-making and problem-solving are critical. The ability to think clearly and make effective decisions is essential for both physical and mental health in emergency situations. Mental health first aid training helps individuals develop coping strategies, enhance emotional regulation, and maintain focus during high-pressure scenarios.
  5. Team Collaboration and Support: Effective teamwork and collaboration are vital in the emergency services industry, where individuals rely on each other to ensure the safety and well-being of both colleagues and the public. Physical and mental health first aid training fosters a culture of support, empathy, and communication among emergency services personnel, promoting a positive work environment and enhancing overall team performance.
  6. Exposure to Traumatic Events: Emergency services professionals often witness and respond to traumatic incidents, including accidents, violence, and natural disasters. These experiences can have long-lasting emotional effects. Mental health first aid training equips individuals with tools to process and cope with traumatic events, promoting post-incident recovery and reducing the risk of developing mental health disorders.
  7. Personal Resilience and Self-Care: The demanding nature of the emergency services industry requires individuals to prioritize their own physical and mental wellbeing. Physical and mental health first aid training emphasizes the importance of self-care, stress management techniques, and seeking support when needed. This enables emergency services personnel to maintain resilience, prevent burnout, and sustain their overall health and well-being.

By providing physical and mental health first aid training, Madeleys First Aid Plus supports the Emergency Services industry in ensuring the well-being of its professionals. This leads to a more resilient workforce, improved mental health outcomes, and a positive work environment where individuals can fulfil their roles effectively while prioritizing their own physical and mental health.

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Emergency Services

Our Courses

Voices of Trust and Success

I can’t believe how much I learned about mental health in just one day. The course is really interesting and very informative - Lou teaches in a way that enables plenty of interaction and discussion between the learners, breaking down any stigma people may have about talking about mental health issues. I now think very differently about how a person may be thinking or feeling, and I am mindful of their words and actions and how it could be a warning sign or a cry for help. Being a mental health first aider means I could make a difference to someone who is struggling. That is a massive and personal thing to me.

First Aid for Mental Health

Audrey Whyle, ArtShack

I have been singing her praises and we're already booked in for our First Aid at work and safeguarding training.

Safeguarding Children and Vulnerable People

Fearless Female Education Ltd

An excellent course that was informative and well taught. Louise did a brilliant job of explaining all areas of First Aid-what we needed to do and why which massively helped the learning experience and my ability to retain life saving information. I would highly recommend this course.

Emergency First Aid at Work

Katie Iles, The SeaChange Trust

From the start to finish Louise was informative, practical and interesting. With her extensive background and experience within the medical industry including A an E, she was able to pitch real scenarios at us regardless of the nature of our business or employment which made the whole day much more relevant. Very Highly recommended to anyone either refreshing or starting First Aid for the first time and I wouldn't hesitate to offer her and Madeleys First Aid Plus services to anyone who needs First Aid qualifications.

First Aid at Work

Phil Rowley, Rowley Racing

Louise came highly recommended for Mental Health First Aid training and after a chat with her, I quickly realised she was definitely the right fit for me and my team. Louise was efficient, patient (7 rather chatty women), friendly and tremendously knowledgable which made the course one of the best training sessions I have ever been on. We had a thoroughly enjoyable day and nearly three weeks later, we are still talking about the training and more importantly, putting it into practice. I feel fortunate to have found someone who understood our needs and could deliver so effectively to such a diverse team. Keeping everyone's interest and getting all of us engaged is no meant feat and Lou made it look easy.

First Aid for Mental Health

Fearless Female Education Ltd

I am more confident to help if ever needed, who knew there was a “best side” for the recovery position! Very good information regarding the use of the defib machine, I’d be confident to use it if ever needed!

First aid at Work

Enville Estates


Please contact us for any other questions.

I would like to invoice my course to my employer, how do I do this?

If you email me at madeleysfirstaidplus@gmail.com, I will send an invoice to your employer, but it must be paid in full prior to the course commencement date.

Where are the courses held?

The course may be held at our office, 64 High Street, Much Wenlock, TF13 6AE, or any venue of your own.

Can a course be held at my venue or place of work?

Yes, we can also hold courses at your venue depending on the number of delegates, or the course may be online.

Are there prerequisites to do a course?

No, not usually, however if it is a “bolt on” course, such as Forestry & Farming First Aid, you need to have an Emergency First Aid at Work course that is in date, the course information pdf will say if there is a prerequisite, or email us at madeleysfirstaidplus@gmail.com

When will I receive my joining instructions?

Joining instructions will be emailed to you a week before commencement of the course.

Do I have to pay a deposit for my course?

If booking online it is payable in full.  If booking a group at your own venue, there is a 50% deposit on booking, and payment in full prior to the commencement date.

What is the cancellation period prior to the start of the course?

In order to receive a refund, you must cancel within 48 hours prior to the course commencement date.

Will I be required to do any pre-course work?

Face to face courses do not generally require pre-course preparation, however the online courses require work prior to the date, which will be emailed to you following booking onto the course

What happens if I cancel/transfer my course place?

You can cancel or transfer up to 48 hours prior to the course commencement date

What support will I receive after my course?

We have aftercare following the course, which we will give details  to you during the course.

Trust 30 years of NHS experience.

Choose Madeley's First Aid Plus for expert medical knowledge, practical insights, and top-notch professionalism. Discover our adaptable training programs tailored to your needs.