Our Courses For



The retail industry benefits from physical and mental health first aid training provided by Madeleys First Aid Plus for several important reasons:

  1. Customer Safety: Retail employees interact directly with customers, and there is a potential for accidents or medical emergencies to occur within the store premises. Physical first aid training equips retail workers with the skills to respond promptly and effectively to incidents such as slips, falls, cuts, or other injuries that customers may experience. By providing immediate care and assistance, retail employees can ensure customer safety and well-being.
  2. Employee Safety: Working in a retail environment involves various tasks that may pose risks to employee safety. These can include lifting heavy objects, handling equipment, working with hazardous materials, or navigating crowded spaces. Physical first aid training prepares retail workers to identify and address potential safety hazards, minimizing the risk of accidents and injuries in the workplace.
  3. Emergency Situations: Retail establishments may face emergency situations such as fires, power outages, or security threats. Physical first aid training equips employees with the knowledge and skills to respond calmly and effectively during these incidents. They can assist in evacuations, perform basic life-saving techniques if necessary, and ensure the safety of both customers and colleagues.
  4. Mental Health Support: The retail industry can be fast-paced, demanding, and emotionally challenging for employees. Dealing with difficult customers, managing work-related stress, and maintaining a healthy work-life balance can impact employees' mental well-being. Mental health first aid training provided by Madeleys First Aid Plus helps retail workers recognise signs of mental distress in themselves and their colleagues. It teaches them how to provide initial support, encourage self-care strategies, and promote a supportive and understanding work environment.
  5. Conflict Resolution: Retail employees often encounter challenging situations, such as customer complaints, conflicts, or potentially volatile interactions. Mental health first aid training enhances employees' communication skills, teaches de-escalation techniques, and promotes conflict resolution strategies. This training enables retail workers to handle difficult situations effectively, reducing the risk of escalating conflicts and ensuring a positive shopping experience for customers.
  6. Stress Management: Working in retail can be demanding, especially during busy periods or holiday seasons. Retail workers are susceptible to high levels of stress, which can negatively impact their physical and mental well-being. Physical and mental health first aid training equips employees with stress management techniques, self-care strategies, and resilience-building skills. This training helps retail workers cope with work-related stress and maintain their overall well-being.
  7. Customer Service Excellence: Providing excellent customer service is crucial in the retail industry. By receiving physical and mental health first aid training, retail employees gain confidence in their ability to handle emergencies, address customer concerns, and ensure a safe and positive shopping experience. This training enhances their professionalism, improves customer satisfaction, and contributes to the reputation and success of the retail establishment.

Madeleys First Aid Plus recognizes the unique needs of the retail industry and provides tailored physical and mental health first aid training to meet those needs. By equipping retail workers with the necessary skills and knowledge, this training ensures a safe, supportive, and customer-centric environment within the retail industry.

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Our Courses

Voices of Trust and Success

I can’t believe how much I learned about mental health in just one day. The course is really interesting and very informative - Lou teaches in a way that enables plenty of interaction and discussion between the learners, breaking down any stigma people may have about talking about mental health issues. I now think very differently about how a person may be thinking or feeling, and I am mindful of their words and actions and how it could be a warning sign or a cry for help. Being a mental health first aider means I could make a difference to someone who is struggling. That is a massive and personal thing to me.

First Aid for Mental Health

Audrey Whyle, ArtShack

I have been singing her praises and we're already booked in for our First Aid at work and safeguarding training.

Safeguarding Children and Vulnerable People

Fearless Female Education Ltd

An excellent course that was informative and well taught. Louise did a brilliant job of explaining all areas of First Aid-what we needed to do and why which massively helped the learning experience and my ability to retain life saving information. I would highly recommend this course.

Emergency First Aid at Work

Katie Iles, The SeaChange Trust

From the start to finish Louise was informative, practical and interesting. With her extensive background and experience within the medical industry including A an E, she was able to pitch real scenarios at us regardless of the nature of our business or employment which made the whole day much more relevant. Very Highly recommended to anyone either refreshing or starting First Aid for the first time and I wouldn't hesitate to offer her and Madeleys First Aid Plus services to anyone who needs First Aid qualifications.

First Aid at Work

Phil Rowley, Rowley Racing

Louise came highly recommended for Mental Health First Aid training and after a chat with her, I quickly realised she was definitely the right fit for me and my team. Louise was efficient, patient (7 rather chatty women), friendly and tremendously knowledgable which made the course one of the best training sessions I have ever been on. We had a thoroughly enjoyable day and nearly three weeks later, we are still talking about the training and more importantly, putting it into practice. I feel fortunate to have found someone who understood our needs and could deliver so effectively to such a diverse team. Keeping everyone's interest and getting all of us engaged is no meant feat and Lou made it look easy.

First Aid for Mental Health

Fearless Female Education Ltd

I am more confident to help if ever needed, who knew there was a “best side” for the recovery position! Very good information regarding the use of the defib machine, I’d be confident to use it if ever needed!

First aid at Work

Enville Estates


Please contact us for any other questions.

I would like to invoice my course to my employer, how do I do this?

If you email me at madeleysfirstaidplus@gmail.com, I will send an invoice to your employer, but it must be paid in full prior to the course commencement date.

Where are the courses held?

The course may be held at our office, 64 High Street, Much Wenlock, TF13 6AE, or any venue of your own.

Can a course be held at my venue or place of work?

Yes, we can also hold courses at your venue depending on the number of delegates, or the course may be online.

Are there prerequisites to do a course?

No, not usually, however if it is a “bolt on” course, such as Forestry & Farming First Aid, you need to have an Emergency First Aid at Work course that is in date, the course information pdf will say if there is a prerequisite, or email us at madeleysfirstaidplus@gmail.com

When will I receive my joining instructions?

Joining instructions will be emailed to you a week before commencement of the course.

Do I have to pay a deposit for my course?

If booking online it is payable in full.  If booking a group at your own venue, there is a 50% deposit on booking, and payment in full prior to the commencement date.

What is the cancellation period prior to the start of the course?

In order to receive a refund, you must cancel within 48 hours prior to the course commencement date.

Will I be required to do any pre-course work?

Face to face courses do not generally require pre-course preparation, however the online courses require work prior to the date, which will be emailed to you following booking onto the course

What happens if I cancel/transfer my course place?

You can cancel or transfer up to 48 hours prior to the course commencement date

What support will I receive after my course?

We have aftercare following the course, which we will give details  to you during the course.

Trust 30 years of NHS experience.

Choose Madeley's First Aid Plus for expert medical knowledge, practical insights, and top-notch professionalism. Discover our adaptable training programs tailored to your needs.